Frequently Asked Questions

This page is presented
to provide information to those web visitors
who could be interested in purchasing our products,
but who need reassurance and experience regarding
transactions processed over the internet.

Satisfaction guarantee

We believe that our products
are of an exceptional quality, and we pay great
importance to our clients’ satisfaction. If you are not
satisfied with our products, simply return them
and you will be reimbursed.

Security with internet transactions

Our site is housed by the ClicNet Telecommunication Society,
which pays great importance to security on the internet. This society is
counting on a firewall in order to prevent intrusions, is constantly up-dating
its security system, as well as processing commercial transactions
through a 128 byte encrypting system. This encrypting
system corresponds to the one that is found
in most financial institutions.

How to purchase over the internet

The purchasing process on the internet
is made up of a series of steps very simple to achieve,
but which can sometimes seem complicated for some web surfers.
In fact, many people contacted us (through the site’s e-mail) in order
to ask us if it is possible to purchase our products over the net,
and we concluded that it would be useful to explain
how to proceed, i.e. shopping, client identification,
and purchases, per say.


Shopping

Just as you would shop in a conventional store,
the shopping step consists mainly at looking around
(in this case, you would view our website) to look at the products,
look into information and possibly choose items of interest
to you. If you choose an item, you simply have to add
it to your virtual cart by clicking on
the AD TO CART button.

At this stage, no transaction is completed, and you can leave the site if you change your mind.


Identification

This second step does not bring you to concluding
the purchase (and you can still choose to leave if you change
your mind), but you will be invited to provide all required information,
in order to process a transaction. From this moment, your page will become secured
and you can observe the presence of a small locked padlock on
your browser’s heading.

You will be asked to choose the currency with
which you want to pay your purchases. Afterwards,
you must validate this choice by clicking on
the VALIDATE button.


Then, you will have the choice
among the following 4 options: checkout,
take your item out of the cart if you change your mind,
go back to the store to select other articles, or
simply leave the site.

If you checkout to pay,
you will be given a choice between 2 options:
go directly to the express cash, or fill out a user’s profile if
you plan purchasing often inside the Clickshop boutiques.

You will be asked to choose the country of delivery.

You will be asked to write out your name, address, etc.

You will check if you name, address, etc., have been entered correctly.

You will choose a method of payment suitable to you (credit card or money order).

Finally, you will choose the type of delivery convenient for you.

The purchasing stage

In order to finalize the transaction and really process the purchase,
you must click on the PROCEED button.

The purchasing process will then be completed.
You will only need be awaiting confirmation from us.

Do not hesitate to contact us if you wish to receive additional information. Click here
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